Shipping Queries

I have placed an order on the website, but I want to change my address. Is this possible?

This is possible only where the product has not been dispatched. Please let us know within 24 hours of placing your order by sending us an email at teamarmisto@gmail.com with your Order ID and the new address you would like the order to be delivered to. Likewise, you can reach out to us at : +91-161-5060464 or whatsapp on +91-7901701893.

When can I expect my order to be delivered?

We aim to ship out orders from our warehouse located in Ludhiana, Punjab within 24 - 48 hours of receiving your order. After we ship your package, depending on your address it will take between 2 to 7 business days to reach you. As soon as the order is shipped out from our factory, you will receive an email confirmation with the order tracking ID, which you can use to track your order until it reaches you. In case you do not receive your package on time, send us an email to teamarmisto@gmail.com with your Order ID and we will look into this for you.

Do you ship internationally?

Currently, we do not have an option on our website to select international shipping. However, if you are interested in having an order delivered to you outside India, we can facilitate that for you. You will have to bear the additional freight and customs charges depending on the destination country. Just send us an email at teamarmisto@gmail.com with the delivery country and pincode, we will place an order for you and get the items delivered.Alternately, you can contact us on :+91-7901701893+91-161-5060464 or 01615060464

I received a notification that delivery was attempted, but I did not get any call nor did the delivery executive delivered my package. What should I do?

For your order shipments, we partner with third-party courier companies who ensure the products are delivered to you once your package leaves our warehouse. In case you face any issues with your final delivery such as incorrect remarks on delivery attempt by the courier company, contact us through email at teamarmisto@gmail.com, by sending us your Order ID along with the issue you are facing. We will raise the issue with the concerned courier company and do our best to ensure your order gets delivered.

How much time does it take to deliver international packages?

International packages are shipped either by surface/air depending upon availability and size of the package. International delivery can take upto 10 working days. You can request for express shipping at the time of placing the order by getting in touch with us.

What if my product packaging looks tampered ?

Please note our products come in a sealed courier bag with a sticker pasted on top. Kindly DO NOT accept if packaging is tampered or sticker is not pasted.

Can I change my item after placing an order ?

Change in item/colour/size will only be possible till the order has not been dispatched from our warehouse.

Order-Related Queries

How can I cancel my order ?

  • If the package has already been picked up from our premises, you will have to follow the return process by filling the form and the return will be processed as per the return policy.
  • In case the package has not left the warehouse, your order will be cancelled and refund will be issued within 7 working days.

How can I get discount ?

The discount coupons are auto-displayed on the website home page. One coupon can only be applied on one invoice. Bargaining is prohibited and buyer will be blacklisted.

I placed an order but I did not receive an e-mail.

  • Please check your spam mail for the order confirmation.
  • If your payment has been deducted and still email has not been received, your order is considered valid. You will receive a confirmation once order is processed.

Returns & Replacement

One of the items I have purchased has a quality issue or a wrong product was delivered. What do I do about this?

All our products are inspected thoroughly and carefully before they are shipped out to you. In the unlikely case that this occurs, please accept our sincere apologies. Write in to us at teamarmisto@gmail.com with your Order ID, details of the issue you faced and a photo of the defective or incorrect product, and we will get back to you immediately. For any wrong product claims, video evidence of opening the package is mandatory. Video should clearly highlight the sealed package being opened.

What are the terms of the return policy ?

You can raise a return/exchange request within 6 days from the date of delivery by filling the form on the website. Once products are received by us, they will undergo a quality check process. Returned products should be in their original packaging and condition (it should not be worn out, or washed even once). Once QC has been passed, a refund of the order will be issued in the original payment mode. Refund can take upto 15 days to reflect in bank account after QC has been passed. To maintain strict hygiene standards of our products, we do not accept returns on innerwear category, including thermals. Alternately, you can contact us on :+91-7901701893+91-161-5060464.
International returns are only acceptable in Australia on a case by case basis.

Will I get 100% refund ?

If no coupon has been applied, then you will get refund of the product value paid by you. A deduction of Rs. 100/- will be made as return pickup fee per product.
If a basket coupon has been applied at the time of initial purchase and part quantity is returned, then the product retained by the customer will be charged at full value and refund will only be issued for the balance amount. In this case, the coupon discounted price will be reversed. Shipping charges, if levied extra, will not be refunded.

General Queries

Can I place a bulk order ?

For placing a bulk order, please mail us with your requirement and quantity. We will get back to you.
Whatsapp : +91-7901701893

Phone : +91-161-5060464

Can I customize a product ?

Customization is possible only for bulk orders. Please share with us your requirement and we will get back to you.